IT Support

Our IT Support

We offer range of managed IT support packages and pay as you go services for all sizes of business and all levels of technical expertise, including support for businesses that may already have in-house IT Teams.

Business of all sizes – from start-ups to enterprises – can take advantage of our IT support services and highly efficient Help Desk, ensuring that their IT and communications drives their business forward to increased efficiency, productivity and success.

Computer crashes, network breakdowns and broken connections are all the stuff of nightmares when you’re trying to run a business, and not everyone has immediate access to an IT department.

Whether you experience a mission-critical server fault or have a basic software issue, our engineers will be on hand to solve your problem fast.

Most IT issues can be resolved remotely, so you won’t have to wait for us to come to your office. Our expert troubleshooters should be able to identify your problem and fix it quickly. If it’s a more serious issue, we’ll visit you on site and won’t leave until your computer or network is up and running.

Ad-Hoc Support

Our pay as you go IT support service is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract – simply pay for the service you need.

This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.

 

Remote Support

Perfect for smaller businesses, our Remote Support offers a cost-effective yet unlimited remote support service with 24x7 monitoring of your IT infrastructure and systems.

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote Support may be the best support option for you.

This package gives you unlimited remote support for your end-users, covering your computers, servers and network.

You can get in touch with our Helpdesk team by telephone or email, as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible, no call logging first.

Our Helpesk technicians utilise remote-access technology and in most cases are able to rectify your issues as if they are physically on-site, without having to visit your offices.

 

Onsite Support

A comprehensive alternative to having your own IT department, our Onsite Support package provides unlimited remote support, onsite engineer time with 24x7 monitoring and on demand consultancy if needed.

With unlimited onsite engineering time, Onsite Support is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.

With no hidden costs our Onsite Support package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them.

 

Tailored Support

We recognise that all our clients are different. For this reason, we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements.

Our Tailored Support can be as much or as little support as you like. You can include 24/7 remote monitoring and management, unlimited remote Helpesk support, as much onsite engineering time as you need or any other request you may have.

Case Studies

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